Diamond Casa Luxury & Lifestyle Private Limited

Privacy Policy

Last updated: 1 April 2025

This Privacy Policy describes how Diamond Casa Luxury & Lifestyle Private Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.DiamondCasa.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below...

What Personal Information We Collect

Information We Collect Directly from You

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself...

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies")...

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers...

How We Use Your Personal Information

• Providing Products and Services: Processing payments, fulfilling orders, shipping, returns, etc.
• Marketing and Advertising: Sending promotions and personalized ads.
• Security and Fraud Prevention: Detecting and investigating fraudulent activity.
• Communicating with You: Providing customer support and improving our services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookies Policy...

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties...

• Vendors and third parties who perform services on our behalf.
• Business and marketing partners, including Shopify.
• When you consent or direct us to share.
• With affiliates or corporate group.
• In connection with legal obligations or business transactions.

User Generated Content

The Services may enable you to post product reviews and other user-generated content...

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties...

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children...

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security"...

Your Rights and Choices

Depending on where you live, you may have rights such as:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt Out of Sale/Sharing
• Right to Limit Use of Sensitive Personal Information
• Restriction of Processing
• Withdrawal of Consent
• Appeal

You may exercise these rights by contacting us using the details below...

Complaints

If you have complaints about how we process your personal information, please contact us...

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in...

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please WhatsApp 08376030700 or email us at contactus@diamondcasa.com.